Terms of service

What the service does

You point an SPF include at us. We resolve everything your mail providers authorize, publish it as one or more records under our domain, and keep those records in step with your providers' changes. Your own DNS keeps a single record that you control.

We publish DNS records; we do not send, receive or route your email. Whether a message is delivered depends on your mail providers, the receiving server, and DNS records we do not manage, such as DKIM and DMARC.

Your side of it

• You are entitled to manage DNS for the domains you add, and you keep that entitlement while they are with us.
• You keep the include we give you in your own SPF record. Removing it stops the service working, silently.
• You keep a working email address on the account. It is how we tell you a provider changed and your record needs attention.
• You do not use the service to authorize senders for domains you do not control, or to send unsolicited mail.

Changes we publish

On a paid plan we publish provider changes for you automatically, at the interval your plan states. On the free plan we detect changes and tell you; you decide whether to apply them.

On the free plan we publish an addition ourselves if you have not applied it within 72 hours, and we tell you when we do. An address a provider has started sending from, missing from your record, means legitimate mail being rejected without anyone noticing — we are not willing to let that be the outcome of you being on holiday.

We never remove an authorized address on your behalf, on any timescale, without your approval. Keeping an address a while longer than needed is harmless; withdrawing one too early stops mail being delivered.

If we cannot resolve one of your providers, we publish nothing and keep the last record we know to be good. The same applies if the addresses your providers authorize drop by more than a fifth in a single check, or if a domain that published an SPF record stops publishing one: we hold the change, tell you, and leave what is live alone. A stale record delivers mail; a truncated one does not.

Availability

We aim to keep the service and the DNS records we publish continuously available, but we do not offer a service level agreement and we do not guarantee uninterrupted operation. Maintenance that affects published records is announced in advance where we can.

Payment

Paid plans are billed in advance through Stripe. Prices are shown on the pricing page and include VAT where it applies. You can cancel at any time; the plan runs to the end of the period you already paid for and is not refunded pro rata.

Stopping

When you downgrade or cancel, the records we publish for you stay live for 30 days and your domains become read-only. That window exists so your mail keeps flowing while you move the record back into your own DNS. After it, we remove the records we published. Your own SPF record still points at us at that moment, so change it before the window closes.

We may suspend an account that is being used to authorize domains it does not control, or that puts the service at risk. Where the situation allows it, we tell you first.

Liability

We are liable for direct damage caused by our own failure, capped at the amount you paid us in the twelve months before the event. We are not liable for indirect or consequential loss, including lost revenue or lost mail, nor for damage caused by DNS or mail systems we do not operate. Nothing here limits liability that cannot be limited by law.

Changes to these terms

We tell you by email at least 30 days before a change that materially affects you. Continuing to use the service after that means you accept it; if you would rather not, cancel and the 30-day window above applies.

Applicable law

Dutch law applies. Disputes go to the competent court in the Netherlands, without prejudice to any right you have as a consumer to bring proceedings elsewhere.